How Matrix Fitness handles inquiry information.

This policy explains the types of information collected through this website and how that information may be used to respond to commercial fitness equipment, service, and facility planning requests.

Information we collect

When you submit a contact or inquiry form, we may collect your name, email address, phone number, company name, country, facility type, project description, product interests, and any details you choose to include about floor area, opening timeline, service needs, equipment mix, or operating challenges. The website may also record basic technical information such as browser type, page interaction, referring page, and approximate visit time for security, analytics, and performance improvement.

How information is used

Information is used to respond to your request, route inquiries to appropriate commercial planning or service contacts, prepare relevant product or facility guidance, improve website content, and maintain records of communication. If your inquiry involves a distributor, service provider, or regional planning contact, information may be shared with the parties needed to answer the request. We do not ask for sensitive health, payment, or government identification information through general inquiry forms.

Retention and protection

Inquiry information may be retained while a project, service request, or commercial relationship is active and for a reasonable period afterward for business records. We use practical administrative and technical safeguards intended to reduce unauthorized access, misuse, or accidental loss. No website transmission or storage method is perfect, so visitors should avoid submitting confidential engineering drawings, financial data, or sensitive personal information unless a secure channel has been separately arranged.

Your choices

You may request that Matrix Fitness update contact details, stop nonessential communications, or clarify how an inquiry is being handled. Some records may need to be retained for legal, security, warranty, service, or transactional reasons. To make a privacy-related request, use the contact page and include enough information for the team to identify the relevant communication.